Utilisation Rate shows the percentage of available appointment book hours that have been used (excluding anything marked as non-worktime, eg. breaks).
John Smith's appointment book is open from 9am - 5pm, Monday-Friday (40 hours).
He has a 1 hour lunch break each day (non-worktime), so therefore has 35 hours available in his appointment book.
If John has 30 hours of appointments scheduled, his utilisation rate is 86% (30 / 35). This is based on appointment duration, not check-in / check-out times.
Note: For this metric to be accurate, it is important that your appointment book templates are configured correctly with start / end times and holidays marked appropriately.
All breaks and non-appointment slots must be configured as non worktime. This can be confirmed by selecting Options -> Setup pre-booked slots.
There are two options for this chart - "By Appt Book" and "By Day"
By Appt Book
Each bar on this bar chart represents a single appointment book. Hovering over each bar will display the appointment book name, utilisation rate, and breakdown of available hours vs used (appointment) hours.
In "By Day" mode, each bar on this bar chart represents a single weekday in the period. Hovering over each bar will display the utilisation rate, and breakdown of available hours vs used (appointment) hours for that particular weekday.
Clinic totals are shown in the text beneath these charts, with amounts shown for:
1) Total Utilisation Rate for the selected date range (eg. This Month)
2) Total Utilisation Rate for the previous date range (eg. Last Month)
3) The Utilisation Rate Goal for the period (optional - if configured in Settings)