Reappointment Rate

How is Reappointment Rate calculated?
Written by Jeeve Solutions
Updated 2 years ago
Reappointment Rate

This metric is calculated by taking the total number of patients who had an appointment within the selected date range, then determining what percentage of them have a follow-up appointment booked for any date in the future (with any provider).

To be counted as a successful reappointment, the follow-up appointment must be booked within 7 days of the original appointment, or before the original appointment (to cater for pre-bookings).

Each bar on the chart represents a single provider. Hovering over each bar will display the provider name and reappointment rate rounded to the nearest percent.

Clinic totals are shown in the text beneath these charts, with amounts shown for:

1) Total Reappointment Rate in selected date range (eg. This Month)
2) Total Reappointment Rate in previous date range (eg. Last Month)
3) The Reappointment Rate Goal for the period (optional - if configured in Settings)

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