FTA Ratio

How is FTA Ratio calculated?
Written by Jeeve Solutions
Updated 2 years ago
FTA Ratio

FTA Ratio shows the percentage of your appointments that resulted in an FTA (patient Failed To Attend).

There are two different methods of tracking FTA's:

1) Item code: If you use a custom item code of "FTA", we count the total number of FTA items codes and divide by total number of appointments in the date range.

2) Appointment status: If you set the "FTA" status on the appointments in your appointment book, we count the total number of "FTA" appointments and divide by the total number of appointments.

Note: By default, this metric is calculated based on item codes (method 1, above). This can be changed in Jeeve by going to Settings --> Clinics --> Clinic Settings --> FTA/UTA and selecting the appropriate option.

This gauge chart shows the total FTA Ratio for the selected date range.

The upper "target" of the Gauge chart represents the clinic Goal (if configured).

Clinic totals are shown in the text beneath these charts, with amounts shown for:

1) Total FTA Ratio for the selected date range (eg. This Month)
2) Total FTA Ratio for the previous date range (eg. Last Month)
3) FTA Ratio Goal for the period (optional - if configured in Settings)

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